Return policy

UniverCell Canada · Last updated: October 21, 2026

We want you to love what you bought. If something isn’t right, most items can be returned within 30 days, for a full refund to your original payment method.

30-day returns (most items)

You can return eligible items within 30 days of:

• Delivery date (online orders), or
• Purchase date (in-store)

You’ll need: proof of purchase (order number/receipt).

What’s returnable

Returnable within 30 days (if eligible):

• Phones, tablets, laptops, and other devices. Pre-owned devices arrive opened, so an opened pre-owned device is fine to return. A brand-new sealed device must come back unopened, in its original sealed packaging.
• Accessories (cases, chargers, cables, etc.) — must be unused and in original packaging (unless defective)

Not returnable (final sale)

These items are final sale and can’t be returned for a refund. A final sale item that arrives defective is still covered (see “Damaged, defective, or wrong item” below), and a device keeps its warranty.

• Opened wearables/headphones or other hygiene-sensitive items
• SIM cards, prepaid top-ups, and digital items
• Items marked Final Sale / Clearance

Return rules (quick checklist)

To qualify, items must be returned:

• Within 30 days of delivery
• In the same condition it was delivered in: not damaged, not water-damaged, no new marks or scratches
• With everything that came in the box
• Unlocked (no iCloud/Google locks)

For devices, the IMEI/serial number must match what was sold.

A return that doesn’t meet these conditions isn’t refunded. We’ll explain what we found and send the device back to you.

Data on Returned Product

When returning products that may contain stored or recorded personal information, like computers, tablets, mobile devices, smart devices, digital cameras, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. UniverCell Canada is not responsible for any use by a third party of personal data or media left behind on a returned item.

How to return

Online orders (univercell.ai)

Start your return from your order page: open My orders (or the View your order link in your order email) and choose Request a return.

Email info@univercellcanada.com with:

• Order number
• Item(s) you’re returning
• Reason for return
• Photos (if damaged/incorrect)

We’ll email you return instructions.

In-store purchases

Bring the item + receipt to the store you purchased from (or contact us for help).

Delivery

• Shipping is free on every online order.
• The delivery dates on a product page are an estimate: from the day you order to 5 business days later. Weekends and statutory holidays are not business days.
• Remote areas, holidays and carrier delays can take longer. You get an email with tracking as soon as your order ships.

Return shipping

• If we made the mistake (wrong item / defective on arrival), we’ll cover return shipping or provide a label.
• If it’s a change of mind, you cover return shipping.

Use a trackable shipping method—we can’t be responsible for packages lost in transit.

Shipping fees (including expedited shipping) are non-refundable, except where required by law or if the return is due to our error.

Refunds

An eligible return gets a full refund of the item price to your original payment method. We start the refund within 4 business days of receiving and inspecting the device. Your bank may then take another 3–5 business days to show it.

No restocking fee

We don’t charge a restocking fee on eligible returns.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or incorrect, contact us within 4 business days of delivery with photos of the item and packaging. We’ll make it right.

Device warranty

Devices bought from our shop come with a 6-month warranty from the delivery date. The warranty is separate from returns: after the return window, a fault covered by the warranty is repaired or the device is replaced.

Repair services (workmanship warranty)

Repairs include a workmanship warranty. How long it lasts depends on the repair; see the warranty table in our Terms and Conditions. It covers issues related to the repair we performed—not new damage or unrelated problems.