What our condition grades mean
A grade describes how a pre-owned device looks, not how it works. Every device we sell is tested and fully working, whatever its grade. Our grades run from Acceptable to Open Box: Acceptable, Good, Excellent and Open Box.
Our grades, from Acceptable to Open Box
Acceptable
Visible wear on the body
Same 6-month warranty
Good
Light signs of wear or micro-scratches
Same 6-month warranty
Excellent
Few to no visible signs of wear
Same 6-month warranty
Open Box
Unused, box opened
Same 6-month warranty
A device with a fault is graded Defective and is never sold on this shop.
What goes into a grade
A pre-owned grade is a standard rating of a device's cosmetic state. It tells you what to expect before you buy, so nothing about the device surprises you when it arrives. Three things decide it:
- How many marks it has: scrapes, scuffs and other signs of use.
- How much the previous owner used it.
- What packaging it comes in.
Whatever the grade, every device comes with
- 6-month warranty
- 30-day returns
- Free shipping
Not sure which grade is right?
Tell us what you're looking for and we'll help you choose.