What our condition grades mean

A grade describes how a pre-owned device looks, not how it works. Every device we sell is tested and fully working, whatever its grade. Our grades run from Acceptable to Open Box: Acceptable, Good, Excellent and Open Box.

Our grades, from Acceptable to Open Box

  • Acceptable

    Visible wear on the body

    Same 6-month warranty

  • Good

    Light signs of wear or micro-scratches

    Same 6-month warranty

  • Excellent

    Few to no visible signs of wear

    Same 6-month warranty

  • Open Box

    Unused, box opened

    Same 6-month warranty

A device with a fault is graded Defective and is never sold on this shop.

What goes into a grade

A pre-owned grade is a standard rating of a device's cosmetic state. It tells you what to expect before you buy, so nothing about the device surprises you when it arrives. Three things decide it:

  • How many marks it has: scrapes, scuffs and other signs of use.
  • How much the previous owner used it.
  • What packaging it comes in.

Whatever the grade, every device comes with

Shop devices

Not sure which grade is right?

Tell us what you're looking for and we'll help you choose.